DELIVERY AND RETURNS

Shipment time
The minimum order value should be Rs 750 to get free home delivery if it is within 15km radius from Chennai central station. The purchase value should be Min Rs 1000 to get a free home delivery, if it is within 20 km radius.

If the order value is less than 750, then extra delivery charges of Rs 100 is added to your total order value if it is within 15 kms radius from chennai central station.
If the order value is less than 1000, then extra delivery charges of rs 200 is added to your total order value if it is not within 15 kms radius from chennai central station


The order placed by you on our website will take maximum 48 working hours  for the delivery .
The order placed by you may be delivered earlier based on the availability of the products .

In case of loss of the shipment while ‘in transit’, Foodavatar shall re-process the order without any additional charges.

Delay in Shipment 
The time taken by us for delivery as mentioned in our website against each item is indicative (48 working hours) and those are approximate values only.
Sometimes due to situations beyond our control, delays may occur.
No refund, returns, replacement & exchange will be entertained for this reason.
However benefits such as foodavatar credit will be give to customer as part of the Customer Satisfaction Program and the same can be used for future orders.
If, for any reason, there is a delay in shipping we will notify you to through telephone call and email registered with us.
However the dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it.
We may choose to deliver your order in separate parts.
In some cases we may offer an refund for unfulfilled part of the order.

Returns
We have 24 to 48 hours of return policy. You can get a full refund of your order value, if intimated within 24 to 48 hours of delivery.
Nuts / Dry Fruits / Snacks –  within 24 - 48 hours of delivery
Bakery / Chocolates / Chikkis – within 24 - 48 hours of delivery
Returns will not be accepted if the product is used or mishandled.