TERMS & CONDITIONS

RCL FOODS LIMITED Customer Agreement 
This Agreement legally allows you to take service from RCL FOODS LIMITED sole owner  and also use their website “http://www.rclfoods.in”.

Terms and Conditions for using RCL FOODS LIMITED

RCL FOODS LIMITED Service:
 RCL FOODS LIMITED is an online specialty food store solely a transaction, information and communication based service available to our customers. RCL FOODS LIMITED’s employees, agents and designees will be responsible to procure and deliver the products to its customers. Prices assured will be competitive but can differ with local FOODS stores. Delivery will be made to the mentioned address. If delivery fails due to unavailability of receiver at the mentioned address will invite extra fees for repeat delivery. Person receiving the products at the mentioned address might not be the ordered but the personnel delivering from RCL FOODS LIMITED will take the name of the receiver for future reference. Cash on delivery would mean cash payment at the time delivery, failing which the product will not be delivered. If you are not satisfied with the service you can contact us at Customer Support desk at 91 7200066600.

Our Pricing
We believe in giving you competitive rates in comparison to online FOODS stores. Any special offers and discounts will be highlighted for your notice.
Pricing will keep on changing as per the changing procurement rates. As we believe in sharing the benefits with our customers.

Cancellation Policy 
Once the order invoice is generated against order placed on the portal it cannot be cancelled.
There can be request which can be placed for altering delivery time slots or change in delivery address by calling us at our Customer Support desk 91 7200066600.

Return & Refunds  
We believe in perfection. In case you are not satisfied with the product received, you can return it to our delivery person at the time of delivery or contact our Customer Support desk at 91 7200066600 or info@RCL FOODS LIMITED and we will do the needful. We request you to check all the items at the time of delivery. The amount will be refunded to you in 15 days if the delivered product is defective. In case of credit card payments,COD, online fund transfer, the money will be refunded to your account within 15 working days. Kindly intimate the defect in our delivered product to our customer support desk at 91 7200066600,within 24-48 hours of our delivery.

Product Content
Product displayed on our website is for marketing purposes. All the information and content on our product will be available for public access. RCL FOODS LIMITED will not hold any responsibility if any loss or damage occurs due to the usage of the product. Packaging, product size, product contents & nutritional information are all published on the packets for the user’s reference.

Property Rights

Copyright
All content on the website of RCL FOODS LIMITED including website design, customized pictures and graphics including all softwares'  are the property of RCL FOODS LIMITED. Content on RCL FOODS LIMITED can be used to view and copy for just placing the order and any other usage of this material either in direct or modified form is not permissible. RCL FOODS LIMITED holds the sole right to change the content and modify without any prior information.
 
  1. Trademarks
  2. RCL FOODS LIMITED” “RCL” and the logos, graphics, characters are service marks and trademarks of RCL FOODS Ltd. The usage of the same in any form and for any purpose otherwise just from viewing is not permissible.
Your Account
While ordering for the first time, RCL FOODS LIMITED will ask you to create account as part of the registration policy. Information asked from you will be limited to your legal name, billing and delivery addresses, telephone number and the same can be modified as per future requirements. The User data will be stored with RCL FOODS LIMITED as “Customer Registration Data” and solely will be used for service and marketing purposes. Upon registration, your username and password will allow you to access the RCL FOODS LIMITED. Your password should be kept strictly confidential to prevent unauthorized use. You will remain an authorized user of services from RCL FOODS LIMITED till the time a notification of profile deletion or fraudulent usage has been intimated to us from your side.  

Feedback
RCL FOODS LIMITED believes that communication is prerequisite to improve services and be perfect. Visitors to RCL FOODS LIMITED may post reviews, comments, suggestions (for including new product or any service improvement), or any other content or information changes through given feedback form. Any information or content put on RCL FOODS LIMITED has been thoroughly consulted and edited for our visitors ease, so any major change or complaint will be well discussed by management before taking an action.
  • Viewer has to abide by the copyright guidelines and hold no right to reuse information in any form.
  • RCL FOODS LIMITED will have right to edit, delete, reject, refuse and review any content or post written on its website. Any content posted thereon will be the property of RCL FOODS LIMITED.
  • Any information provided by you on this site shall not be misleading in any way.
Changes in Agreement and Services
RCL FOODS LIMITED may change terms of agreement and services without prior notice to the visitor but the same will reflect as a change in agreement and services page.
Any change in pricing and services fees will be intimated on the website for the visitor’s reference. We reserve rights to change any material content mentioned on RCL FOODS LIMITED website including pricing, but the same will reflect on our website for the visitor’s reference. Price and availability of products can change without prior notice.
If any change is unacceptable to you, you will hold the right to cancel the agreement of service with RCL FOODS LIMITED.
 
Disclaimer of Warranty and Limitation of Liability 
Using RCL FOODS LIMITED and the internet is entirely at your own risk. The service and content provided by RCL FOODS LIMITED are provided on an “as is”, “as available” basis.
RCL FOODS LIMITED believes the best of the services to the customers but does not warrant that the functions provided by RCL FOODS LIMITED will be uninterrupted or error-free, or that services provided through website will be virus free. Neither RCL FOODS LIMITED nor any of its directors, employees, agents, licensors or merchants (collectively, its “associates”) shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, the RCL FOODS LIMITED service, the internet or for any other claims related in any way to your relationship with RCL FOODS LIMITED

    a.Indemnification You agree to defend, indemnify and hold RCL FOODS LIMITED and its Associates harmless from any claims and expenses, including attorney’s fees, arising in connection with a violation of this Agreement by you or through use of your account.

    b.Termination RCL FOODS LIMITED can terminate your access to its service with or without notice to you. Also you may terminate your access by deleting profile from the website without any prior notice to RCL FOODS LIMITED.

Privacy and Security
Privacy of our customers is of supreme importance to us. We would request you to go through our Privacy page before using the RCL FOODS LIMITED website and services.
  • Aggregated Information. RCL FOODS LIMITED can aggregate customer information for improving its services and disclose the same to relevant stakeholders like partners, advertisers and other related parties.
  • Service Partners. RCL FOODS LIMITED will have several other parties as part of their service ecosystem to perform functions like packaging, delivery, data analysis. They may access to the customer information to perform these functions.